One service with two levels. They differ in coverage, service days, and how you can report an issue.
Covers the unit, with service on business days
Covers every part, with service every day
| Item | Standard | Premier |
|---|---|---|
| Onsite service hours | Monday – Friday, 09:00 – 17:00 (8 hours × 5 business days) |
Every day, Monday – Sunday, 09:00 – 17:00 (8 hours × 7 days) |
| Response Time | Within 4 hours of an issue reported during business hours Reports outside business hours are counted from the next business day |
Within 4 hours of an issue being reported 24 × 7 via Premier Hotline |
| Onsite Replacement Bangkok & metropolitan area |
Approved before 11:00: onsite by the next business day Approved after 11:00: onsite within 2 business days |
Approved before 11:00: onsite by the next day Approved after 11:00: onsite within 2 days |
| Onsite Replacement Other provinces |
Within 3–4 business days after approval | Within 2–3 days after approval |
| How time is counted | Business days only (Monday – Friday) | All service days (Monday – Sunday) |
| Replacement method | Always onsite. Our technician brings the replacement to the installation site, so you never need to ship or collect equipment. | |
Example: approved on Thursday after 11:00 — Bangkok & metropolitan area: Standard by Monday / Premier by Saturday. Other provinces: Standard on Tuesday – Wednesday / Premier on Saturday – Sunday.
Excludes public holidays and announced company holidays, or as scheduled between the customer and the service provider.
Response Time is the time taken to acknowledge a report and begin the initial check. Onsite Replacement is the time for a technician to arrive at the installation site after approval. It does not guarantee when work will be completed or when the system will be back in operation.
Bangkok & metropolitan area covers Bangkok, Nonthaburi, Samut Prakan, Nakhon Pathom (Nakhon Chai Si, Phutthamonthon, Sam Phran), Samut Sakhon (Ban Phaeo, Krathum Baen), and Pathum Thani (Khlong Luang: Khlong Nueng and Khlong Song; Thanyaburi: Prachathipat and Bueng Yi Tho; Lam Luk Ka). All other areas are treated as other provinces.
| Item | Standard | Premier |
|---|---|---|
| Covered parts | The unit only: factory-installed mainboard, fans, memory, and power supply (PSU) | Every internal part, including HDD / SSD in all bays and Synology accessories installed in the unit (NIC, M.2 SSD, RAM) |
| HDD / SSD | ✕ Not covered | ✓ Covered |
| Accessories added later | ✕ Not covered (NIC, M.2 SSD, or added memory) | ✓ Covered (Synology accessories) |
| Premier Hotline | ✕ Not included | ✓ 24 hours, every day |
| Replaced parts | Faulty parts or units become the property of the service provider. HDD / SSD remain yours and are moved to the new unit. | Become the property of the service provider. To keep a faulty HDD / SSD, notify us in advance and pay for its replacement. |
| Terms shared by both packages | ||
| Device status | Synology devices purchased from the service provider or an authorized business partner and still under Synology Inc. warranty. The service period cannot exceed the manufacturer's warranty, including any period extended through Synology Extended Warranty. | |
| System requirements | Devices must follow the Synology Products Compatibility List, and all HDD / SSD used in the system must be Synology brand. | |
| Unit replacement | The system moves to the new unit through HDD Migration. This excludes new system installation, configuration design or changes, and data transfer by other methods. | |
| Manufacturer claims | We replace the equipment first and handle the claim with Synology Inc. ourselves. You do not need to file a claim or wait for its outcome. | |
| Data | Customers are responsible for their own backups. We do not guarantee Rebuild / Repair Storage Pool results and accept no liability for data damage or loss. | |
| Relocation | Notify us in advance. Additional costs apply as advised by the service provider, and work proceeds after your confirmation. | |
Read the full terms for each package.
V.2.0 · Issued 5 November 2026
Open PDF (in Thai)V.2.0 · Issued 5 November 2026
Open PDF (in Thai)Available terms vary by model, and service cannot exceed the manufacturer's warranty period, including Extended Warranty. Updated 9 November 2026.
| Model | Standard | Premier | ||
|---|---|---|---|---|
| 3 Years | 5 Years | 3 Years | 5 Years | |
| RS Series | ||||
| RS422+ | ✓ | ✓ | ✓ | ✓ |
| RS822+ / RS822RP+ | ✓ | ✓ | ✓ | ✓ |
| RS1221+ / RS1221RP+ | ✓ | ✓ | ✓ | ✓ |
| RS1226+ / RS1226RP+ | ✓ | ✓ | ✓ | ✓ |
| RS2423+ | ✓ | ✓ | ✓ | ✓ |
| RS2423RP+ II | ✓ | ✓ | ✓ | ✓ |
| RS2825RP+ | ✓ | ✓ | ✓ | ✓ |
| RS1626xs+ | — | — | — | ✓ |
| RS3626xs | — | — | — | ✓ |
| RS4826xs+ | — | — | — | ✓ |
| RS6426xs+ | — | — | — | ✓ |
| RS11626xs+ | — | — | — | ✓ |
| DS Series | ||||
| DS2422+ | ✓ | — | ✓ | — |
| DS1823xs+ | — | ✓ | — | ✓ |
| DS3622xs+ | — | ✓ | — | ✓ |
| SA Series | ||||
| SA3400D | — | ✓ | — | ✓ |
| FS Series | ||||
| FS2500 | — | ✓ | — | ✓ |
| FS3420 | — | — | — | ✓ |
| FS6420 | — | — | — | ✓ |
| HD Series | ||||
| HD6500 | — | ✓ | — | ✓ |
| PAS Series | ||||
| PAS3600 | — | — | — | ✓ |
| PAS7700 | — | — | — | ✓ |
| UC Series | ||||
| UC3200 | — | ✓ | — | ✓ |
| UC3400 | — | ✓ | — | ✓ |
| RX Series (Expansion Units) | ||||
| RXD1219sas | — | ✓ | — | ✓ |
| RX1222sas | — | ✓ | — | ✓ |
| RX1223RP | — | ✓ | — | ✓ |
| RX1225RP | — | ✓ | — | ✓ |
| RX6025sas | — | ✓ | — | ✓ |
| DP Series | ||||
| DP340 | — | — | ✓ | — |
| DP7200 | — | — | — | ✓ |
| DP7400 | — | — | — | ✓ |
Synology Advanced Replacement Service packages are available from Synology resellers nationwide through these two official distributors in Thailand.
SIS Distribution (Thailand) PCL.
Digitalcom Co., Ltd.
We take your report, run an initial check, and offer troubleshooting advice before considering a replacement.
Our technician carries out every replacement onsite. You never need to ship or collect equipment.
We replace the equipment first and handle the claim with Synology Inc. ourselves, so you do not wait for the outcome.
If the unit must be replaced, we move the HDDs to the new unit and check the settings needed for the migration.
We check and perform Rebuild / Repair work related to the replacement as appropriate. Results are not guaranteed in every case.
We keep you informed of status and estimated timing based on what can be assessed during the work.
Provide the model number, serial number, and the symptoms you observed.
We check the issue and offer troubleshooting advice before considering a replacement.
If a part or device needs replacing, we confirm and schedule a date and time at the installation site.
Prepare the work area, device access, and an onsite coordinator for the appointment, and hand over the faulty part to our technician on the day.
| Channel | Hours | Package |
|---|---|---|
| Premier Hotline +66 2 001 4902 | 24 hours, every day | Premier only |
| Phone +66 2 096 4662, press 1 | Monday – Sunday 09:00 – 17:00, except public holidays and announced company holidays | Standard and Premier |
| LINE Official Account @synology-partner | Monday – Sunday 09:00 – 17:00, except public holidays and announced company holidays | Standard and Premier |
| Email support@helpdesk.in.th | Received 24 × 7 | Standard and Premier |
This page is a summary for reference. The full Thai terms of service (Version 2.0, 1 October 2026) prevail.
We will assess your needs with you. Initial consultation is free of charge.
