The same service, with different coverage, service days, and reporting channels.
Covers the main unit, with service on business days
Covers every part, with service every day
This is a post-warranty service provided by Cubic Plus Commercial. It is not a manufacturer warranty extension or a warranty service directly from Synology Inc. All HDD / SSD used in the system must be Synology brand. Please contact sales about supported models.
| Item | Standard | Premier |
|---|---|---|
| Onsite service days and hours | Monday – Friday, 09:00 – 17:00 (8 hours × 5 days) |
Every day, Monday – Sunday, 09:00 – 17:00 (8 hours × 7 days) |
| Response Time | Within 4 hours of an issue being reported Counted in business hours |
Within 4 hours of an issue being reported 24 × 7 via Premier Hotline |
| Onsite Replacement Bangkok & metropolitan area |
Approved before 11:00: next business day Approved after 11:00: within 2 business days |
Approved before 11:00: next day Approved after 11:00: within 2 days |
| Onsite Replacement Other provinces |
Within 2–3 business days of approval | Within 2–3 days of approval |
| Replacement method | Always onsite. Our staff bring replacement equipment to the installation site, so you do not need to send or collect anything | |
Excludes public holidays and announced company holidays, or as scheduled between you and the service provider.
Response Time is the time taken to acknowledge a report and begin the initial check. Onsite Replacement is the time for a technician to arrive at the installation site after approval. It does not guarantee when work will be completed or when the system will be back in operation.
| Item | Standard | Premier |
|---|---|---|
| Covered parts | The main unit only: chassis, mainboard, PSU, fans, and the RAM supplied with the device | All internal parts, including HDD / SSD in every bay and Synology accessories installed in the device (NIC, M.2 SSD, RAM) |
| HDD / SSD | ✕ Not covered. You supply replacements if needed | ✓ Covered |
| Added accessories | ✕ Not covered (NIC, M.2 SSD, or additional RAM) | ✓ Covered (Synology accessories) |
| Premier Hotline | ✕ Not included | ✓ 24 hours, every day |
| Replaced parts | Become the property of the service provider | Become the property of the service provider. To keep a faulty HDD / SSD, tell us in advance. Additional charges may apply |
| Conditions for both packages | ||
| Device status | Synology devices purchased from the service provider or an authorized business partner that have passed the Health Check | |
| System requirements | Must follow the Synology Products Compatibility List, and all HDD / SSD used in the system must be Synology brand | |
| Replacement equipment | May be the same model, an equivalent or substitute model, or tested equipment ready for use, depending on availability and the service provider's discretion | |
| Device replacement | The system moves to the new device through HDD Migration (excludes new system installation, configuration design or changes, and other data transfer methods) | |
| Data on the device | You must back up your own data. The service provider does not guarantee Rebuild / Repair Storage Pool results and is not liable for data damage or loss | |
| Moving the installation | You must tell us in advance and cover any additional costs we quote. Work proceeds once you confirm | |
Read the full terms for each package.
V.2.0 · Issued 1 October 2026
Open PDF (in Thai)V.2.0 · Issued 1 October 2026
Open PDF (in Thai)Before the service period begins, we check the device and every HDD / SSD, then gives you a report of the results.
If we find a fault, such as a power supply or fan issue, it must be repaired or replaced first.
Storage Manager must show Healthy status, and HDDs must have no bad or reallocated sectors.
Once the device passes, we confirm the result in writing, with the coverage start and end dates.
If an SSD shows under 10% estimated lifespan remaining in DSM but still passes the health criteria, we will recommend replacing it before service starts. To keep using it, you must acknowledge the result in writing.
Provide the model number, serial number, and the symptoms you observed.
We check the issue and offer troubleshooting advice before considering a replacement.
If a part or device needs replacing, we confirm and schedule a date and time at the installation site.
Prepare the work area, device access, and an onsite coordinator for the appointment, and hand over the faulty part to our technician on the day.
| Channel | Standard | Premier |
|---|---|---|
| Phone +66 2 096 4662, press 1 | Monday – Friday, 09:00 – 17:00 | Monday – Sunday, 09:00 – 17:00 |
| Premier Hotline +66 2 001 4902 | — | 24 hours, every day |
| LINE Official Account @synology-partner | Monday – Friday, 09:00 – 17:00 | Monday – Sunday, 09:00 – 17:00 |
| Email support@helpdesk.in.th | Received 24 × 7 | |
Service hours exclude public holidays and announced company holidays. This page is a summary for reference. The full Thai terms of service (Version 2.0, 1 October 2026) prevail.
We will assess your needs with you. Initial consultation is free of charge.
