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Our Services

Our services for organizations fall into four groups: deployment and system care by expert teams, warranty replacement, post-warranty care, and Synology equipment rental.

Deployment and system care

Installation, data migration, and ongoing system care after handover.

Synology Expert Services

Expert services for Synology systems, from installation to long-term care.

Advanced Installation and Data Migration
Onsite Support and scheduled Preventive Maintenance
Helpdesk Support and spare part replacement
Per-incident, monthly, or annual service contracts

Service Details

IT Managed Services

Care for your entire IT environment, including network, devices, and backup.

IT Support and Onsite service
Server, Network Management, and Virus Protection
Data Backup & Recovery and NAS File Sharing
IT equipment procurement, upgrades, and repair

Service Details

Warranty and device replacement

Synology Advanced Replacement Service provides replacement at your installation site, with two packages to choose from.

Standard package

Covers the unit, with service on business days.

Factory-installed mainboard, fans, memory, and PSU
Onsite 8 hours, Monday – Friday
3-year or 5-year coverage, depending on model

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Premier package

Covers every part, with service every day.

Every internal part, including HDD / SSD in all bays
Onsite 8 hours, Monday – Sunday
Premier Hotline, 24 hours a day

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Post-warranty care

Synology Post Warranty Service looks after devices whose warranty has ended, with two packages to choose from.

Standard package

Covers the main unit, with service on business days

Chassis, mainboard, PSU, fans, and the RAM supplied with the device
Onsite 8 hours, Monday – Friday
Health Check before coverage starts

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Premier package

Covers every part, with service every day

All internal parts, including HDD / SSD in every bay
Onsite 8 hours, Monday – Sunday
Premier Hotline, 24 hours a day

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Equipment rental

Synology Rental Service for temporary needs, with basic setup completed before delivery.

Rental for data backup

Temporary backup equipment for when you need extra capacity.

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Holding data before migration

Separate storage for your data until the new system is ready.

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Service Guide

Choose the right service for your needs

Not sure? We can assess your needs and advise you, with no charge for the initial consultation.

Service guide by organizational need
What your organization needs	Recommended service
Install a new Synology system or migrate data from an existing one	Synology Expert Services — Advanced Installation / Data Migration
Scheduled onsite system checks and care	Synology Expert Services — Preventive Maintenance / Onsite Support
Care for your IT systems, network, and devices across the organization	IT Managed Services
Replacement at your installation site when a Synology device fails, excluding HDD / SSD	Synology Advanced Replacement Service — Standard
Coverage including HDD / SSD, service every day, and issue reporting 24 hours a day	Synology Advanced Replacement Service — Premier
Your device is out of warranty and you want parts replaced at your installation site	Synology Post Warranty Service
You need temporary equipment for backup, or to hold data while waiting for migration	Synology Rental Service
You have an issue right now	Support — Report an Issue

ARS SLA & Terms Replacement timelines, coverage, and exclusions View the SLA Existing customers Report an issue or request a device replacement Go to Support Request a Quote Tell us what you need and we will reply with a proposal based on your requirements Contact Sales