Advanced Installation
Installation and configuration for internal and external use, covering file sharing, backup systems, and related settings.
Services
What this service includes
Onsite Support
Monthly and annual device care, with configuration help and technical troubleshooting at your site.
Preventive Maintenance
Scheduled hardware and software (DSM) checks with device performance reports, to prevent problems before they occur.
Replacement Spare Parts
Spare part replacement for memory, hard drives, and network cards.
Advanced Replacement Service
Replacement at your installation site, with Standard and Premier packages to choose from.
View TermsHelpdesk Support
A customer service center offering technical guidance, troubleshooting, and answers on day-to-day use.
Scope
Service scope
- Planning and installing storage systems for multi-site organizations
- Configuring data access rights for each user group
- Setting up backup on NAS and cloud connections
- Migrating data from existing systems (Data Migration)
- Updating DSM and reviewing its security
- Training your system administrators
Service contract options
Choose the option that suits your needs.
- Per incident — Call on our team only when an issue occurs
- Monthly — Scheduled system checks and maintenance
- Annual — Ongoing care, preventive maintenance, and Helpdesk
Talk to our service team
We will assess your needs with you. Initial consultation is free of charge.