Coverage Exclusions

Equipment not eligible for the service

• Equipment or parts whose Synology Inc. warranty has expired
• Any period beyond the manufacturer's standard warranty that is not covered by a purchased and registered Synology Extended Warranty
• HDD / SSD and accessories added after purchase, such as NICs, M.2 SSDs, or additional memory

Damage not covered

• Accidents, misuse, modification, or unauthorized repair
• External causes such as power surges, lightning, natural disasters, force majeure, riots, or civil unrest
• Signs of high humidity, moisture corrosion, or water damage
• Unsuitable environments, such as extreme temperatures, poor ventilation, abnormal humidity, dust, or contaminants
• Improper use or non-standard installation
• Animals or insects inside the equipment
• Burn marks, corrosion, cracks, bending, tampering, or changes to the structure or internal components
• Removed or altered serial numbers
• Software, firmware, or applications not certified by Synology
• Accessories or connected devices not certified by Synology, such as drives or memory outside Synology's recommended list
• Any damage to or loss of data on the device. Customers must keep their own backups on a separate system.

See also the product warranty terms from Synology Inc. Read the Limited Product Warranty